Jack spade Sucks Customer Reviews and Feedback

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Kate Spade New York is an American luxury fashion design house founded in January 1993 by Kate and Andy Spade. Jack Spade is the brand's line for men. Kate Spade New York competes with Michael Kors. In 2017, the company was purchased by, and is now part of, Tapestry, Inc., formerly known as Coach.

Kimberly P. says, "Kate Spade has always been my favorite. I myself or my husband as gifts have bought; wedding shoes several purses wallets bracelets necklaces and watches. Never had a problem until recently I was gifted their Truly yours paver ring as a push present. I got the ring 6/4/20 but mid July several stones have fallen out. The ring wasn't too expensive but surely it should last more than 2 months. After reaching out to customer service they said there was nothing they could do. Disappointed that after all of the money spent on other products they couldn't even replace one little ring. They told me to go to a jewelry store and have the stones replaced (where I'm sure I'd pay more for repairs than the ring cost)"


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Former Employee - Anonymous Employee says

"upper managers are clueless and there is a major disconnect. poor quality of life, work life balance for very bad pay. extremely high turnover company wide and it is lacking direction overall as a company"

Former Employee - Stylist says

"Managers are disorganized and too concentrated on the online business"

Former Contractor - Anonymous Contractor says

"supervisor was not the best organized and she was a little loose."


"Pay was not good. Commission could've been better."

General Manager says

"Lack of strategic planning from the merchandising department. Kate Spade HR department was not the most sympathetic nor quick to resolve issues. More emphasis put on e-commerce and driving sales through the web."

Current Contractor - Assistant Merchandiser says

"Disorganized, currently restructuring, understaffed, lots of people leaving or being let go, don't treat freelancers very well, lack of professionalism, lots of gossiping"

Lead Sales/Keyholder (Former Employee) says

"The commission was criminally low (1-2% I believe?), the wage was completely imbalanced to the day-draining hours you’d receive with the work you’d have to put in, having a competitive atmosphere was counterproductive/obnoxious, and my boss was a total creep.Short breaks, bad benefits, competitive atmosphere, poor wages, etc..."

Executive Assistant to Vice President (Current Employee) says

"* calendar maintainence * expense reports *scheduling meetings"


"It was fun while it lasted, but unfortunately they needed to dissolve this business. When the company was purchased, they offered me 3 months severance pay - and that was a classy move."

B. Smith says

"I purchased an expensive bag from them but I've received awful and conflicting service from them regarding if it has shipped and when it will ship."

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